These are the general terms of service for Anchorlog. They are not a negotiated enterprise agreement; they apply to every customer who subscribes through the platform. If your organisation requires negotiated terms, contact us before subscribing.
These terms are provided in plain language and are under legal review. We may update them as that review completes or as the platform changes (see "Changes to these terms" below).
01About these terms
These terms of service ("Terms") govern your access to and use of Anchorlog, a software platform for construction site induction, sign-on/sign-off, and compliance record-keeping operated by Anchorlog Pty Ltd (ACN 698 324 006, ABN 32 698 324 006) ("we", "us", or "our").
By creating an account, subscribing, or otherwise using the platform, you agree to these Terms on behalf of yourself and the organisation you represent. If you do not agree, do not use the platform.
02Accounts and eligibility
The platform is intended for businesses operating in Australia. To open an account you must be at least 18 years old and authorised to bind the organisation you are registering.
You are responsible for the security of your account credentials and for all activity that occurs under your account. Tell us promptly if you believe an account has been accessed without authorisation.
03Subscription plans
The platform is offered on tiered subscription plans based on the number of active sites you manage:
- Starter — for 1 to 3 active sites.
- Pro — for 4 to 20 active sites.
- Scale — for 21 or more active sites, arranged with us directly.
All plans include unlimited workers — we do not charge a per-worker fee. Your subscription and billing begin when you subscribe, at the fee shown at checkout for your selected plan and billing period. You can cancel at any time as described in section 4.
04Fees, billing, and cancellation
Subscriptions are billed in advance on a monthly or annual basis, depending on the billing period you choose. Fees are in Australian dollars (AUD) and are inclusive of GST. The fee for your selected plan and billing period is shown at checkout and on your subscription before you are charged; that displayed amount is the authoritative fee.
By subscribing you authorise us (through our payment processor) to charge the applicable fee at the start of each billing period. Subscriptions renew automatically for successive periods until cancelled.
You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period, and you keep access until then. Except where the Australian Consumer Law or a cooling-off right requires otherwise, fees already paid for a billing period are not refundable for the unused part of that period.
We may change our fees. If we do, we will give you reasonable notice before the change applies to your next renewal, so you can decide whether to continue.
05Your responsibilities
You are responsible for how your organisation and its users use the platform. In particular, you must:
- Use the platform lawfully and only for its intended purpose.
- Ensure the information entered — including induction content, worker details, and compliance records — is accurate and kept up to date.
- Make sure the people you invite are authorised to access the information they will see.
- Meet your own legal obligations as a site operator or employer. The platform helps you keep records; it does not replace your work health and safety, employment, or other legal responsibilities.
06Acceptable use
You must not misuse the platform. You must not attempt to access data belonging to other customers, interfere with or disrupt the service, probe or scan our systems without authorisation, upload malicious code, or use the platform to break the law or infringe someone else's rights.
07Data, privacy, and records
How we handle personal information is described in our Privacy Policy at /privacy-policy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The data you and your workers enter remains yours. You grant us the permission we need to host, process, and display that data to provide the platform. Records such as attendance and induction evidence are generated from the workflow events submitted through the platform; you remain responsible for meeting any legal obligations tied to your site operations.
08Our intellectual property
The platform, including its software, design, and content we provide, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the platform during your subscription for your organisation's own business purposes. You must not copy, resell, or reverse engineer the platform except to the extent the law allows.
09Availability and support
We aim to keep the platform available and reliable, but we do not commit to a specific uptime level at this stage, and the platform may occasionally be unavailable for maintenance or for reasons outside our control.
If you need help, contact us at support@anchorlog.com.au. We will respond within a reasonable time.
10Warranties and disclaimers
To the extent permitted by law, the platform is provided "as is" and "as available", and we do not give warranties that it will be uninterrupted, error-free, or fit for a particular purpose.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of such a guarantee, our liability is limited to re-supplying the service or paying the cost of having it re-supplied.
11Limitation of liability
To the extent permitted by law, and subject to the consumer guarantees described above, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the platform.
To the extent permitted by law, our total liability to you for all claims in connection with the platform in any 12-month period is limited to the fees you paid us for the platform in that period.
12Suspension and termination
You may stop using the platform and cancel your subscription at any time as described above. We may suspend or terminate your access if you materially breach these Terms, if your payment fails and is not resolved, or if we are required to do so by law.
When your subscription ends, your right to use the platform ends. For a reasonable period after cancellation you may request an export of your data; after that, we handle and dispose of data as described in our Privacy Policy.
13Changes to these terms
We may update these Terms from time to time. If a change is material, we will take reasonable steps to let you know — for example, by notice in the platform or by email — before it takes effect. If you continue to use the platform after a change takes effect, you accept the updated Terms.
14Governing law
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. We would rather resolve any concern with you directly first — please contact us so we can try to sort it out.
15How to contact us
For questions about these Terms, contact Anchorlog Pty Ltd at support@anchorlog.com.au. For privacy questions, see the contact details in our Privacy Policy at /privacy-policy.